Shipping Policy

When your equipment leaves our facility it will be in very good condition and that is the way you should receive it. On rare occasions, equipment is damaged in shipping or the piece count on the Bill of Lading is wrong.

When the common carrier or truck line delivers your equipment, Before You Sign For It, please check all of your equipment for any evidence of damage. If you see any signs of suspected damage make sure the driver notes on your "Bill of Lading" all of the damage. Try to get the local phone number of the carrier. If the driver refuses to wait while you check your equipment and it looks like it has some damage, have him note on the delivery form that the packaging shows damage or possible damage to the contents. USA Fitness Direct, Inc. will do everything possible to assist you with any repairs to the damaged equipment.

You must always count all shipping units and sign only for the number of units received. If that number does not match the number on the Bill of Lading, please note on the Bill of Lading that the piece count is wrong, and IMMEDIATELY, notify the local carrier and USA Fitness Direct, Inc. of this discrepancy.

Any cancellation made after product ships or refusal of a product for any reasons including damage is subject to a 20% cancellation and restocking fee. There are NO REFUNDS for any shipping expenses.

IF YOU DO NOT FOLLOW THE ABOVE PROCEDURES, WE CAN NOT ASSIST YOU IN ANY CLAIM AGAINST THE CARRIER. USA FITNESS DIRECT, INC. IS NOT RESPONSIBLE FOR CARRIER DAMAGE OR MISSING PIECES.
After you notify the carrier, please call USA Fitness Direct, Inc. (1.866.487.2348) and inform us about your claim.

Normal shipping time is between one and three weeks. Please allow two to six weeks to receive equipment. Often times, equipment is ready for shipment.

Privacy Policy

We recognize the sensitive nature of your personal account information. When you purchase a product from USA Fitness Direct, Inc., we protect your privacy. We do not sell, rent, or exchange customer information. We share identifiable information only with those parties entrusted with the processing of your account and the fulfillment of your order. We've established procedures to protect your privacy, which we vigorously uphold. Of course, this policy does not apply to information we disclose in cooperation with law enforcement agencies, or information we are required to disclose by law. We also use information gathered to send promotional material about USA Fitness Direct, Inc. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself. This policy describes the means by which USA Fitness Direct, Inc. gathers information and how that information is used. Customer information is gathered so we can better serve you, and we make every possible effort to ensure its security and to treat your information responsibly. When you become a USA Fitness Direct, Inc. customer, we ask for your name, address, e-mail address, and phone number. We also ask for your credit card number and it's expiration date should you select that method for payment. Once we have your credit card information, we will not ask for it again unless a change is required, or you request shipping to another address. Your order history information is maintained in order to service your account. From time to time, you may receive mail, e-mail or telephone calls from USA Fitness Direct, Inc. in order to update your account or communicate information which we believe will be of interest to you. At any time, you may request your name be removed from any of these methods of communication. Simply relay your request to a Customer Service Representative and your name will be removed from the appropriate list. We want your experiences with USA Fitness Direct, Inc. to be based upon your preferences-always. In order to collect this type of information, your profile data will be stored on a "cookie". Cookies are files stored on your own computer. Any information you give USA Fitness Direct, Inc., by telephone or the Internet, is stored on a secure server.

We use your e-mail address to provide fast Customer Service communications and other services. USA Fitness Direct, Inc. protects your e-mail information the same way it protects all identifiable customer information. If you have any questions regarding the USA Fitness Direct, Inc. Privacy Policy, you can e-mail customer service. Please be sure to include your e-mail address so we can respond to your questions. If you prefer, call 1.866.487.2348, and a Customer Service Representative will assist you.

Legal

The images, text, graphics, photographs, illustrations, logos, descriptions, data, and other material provided on the USAFitnessEquipment.com site, as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content." The content may contain errors, omissions, or typographical errors or may be out of date. USA Fitness Direct, Inc. may change, delete, or update any content at any time and without prior notice. The content is provided for informational purposes only and is not binding on USA Fitness Direct, Inc. in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by USA Fitness Direct, Inc. or by third parties that have licensed their use to USA Fitness Direct, Inc. You may view and use the content only for your personal information and for shopping and ordering from the USAFitnessEquipment.com site, and for no other purpose, and you shall retain intact all to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the content on or transmitted through the USAFitnessEquipment site, including without limitation by transferring, downloading or otherwise copying any content onto any disk drive or other storage medium. Any use of the content, except as specifically permitted in these Terms or as otherwise expressly permitted in the content or in a writing signed by USA Fitness Direct, Inc. is strictly prohibited.

USA Fitness Direct, Inc. and its affiliates make no further representation, express or implied, regarding any product featured in the internet site. USA Fitness Direct, Inc. and its affiliates expressly disclaim any implied warranties of merchantability or Fitness for a particular purpose. Furthermore, USAFitnessEquipment.com and its affiliates shall not be liable for any losses, liabilities, or damages, including direct, indirect, or consequential damages (including but not limited to, damages for lost revenue, lost profits, business interruption, and the like) arising from the use of or related to any product purchased from this internet site. All or most manufacturers' logos and names are registered, trademarks and or copyright by the respective company or corporation.

Links to other Internet sites operated by third parties do not constitute sponsorship, endorsement, or approval by USA Fitness Direct, Inc. of the content, policies, or practices of such linked sites. Linked site are not operated, controlled, or maintained by USA Fitness Direct, Inc., and USA Fitness Direct, Inc. is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.

All prices displayed on the USAFitnessEquipment.com site are quoted in U.S. dollars. USA Fitness Direct, Inc. may restrict delivery to addresses within the United States and Canada. The prices shown are for refurbished or remanufactured equipment unless noted otherwise. USA Fitness Direct, Inc. will add shipping and handling fees and applicable sales/use tax. USA Fitness Direct, Inc. reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on the USAFitnessEquipment.com without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on the USAFitnessEquipment.com site do not imply endorsement of that product or service, or constitute a warranty, by USA Fitness Direct, Inc.

In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, USA Fitness Direct, Inc. shall have the right to refuse orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, USA Fitness Direct, Inc. shall promptly issue a credit to your credit card account in the amount of the incorrect price.

USA Fitness Direct, Inc. shall not be liable for any nonperformance or delay in performance caused by any act beyond its reasonable control, including but not limited to acts or omissions of third parties, unavailability of supplies, equipment failure, war, strikes, lock-outs, fire, flood, or any other Act of God, any law, regulation, ordinance, or other act or order of any court, government, or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail through our "Contact Us" form.